Refunds Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.

Late or Missing Refunds If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for your refund to be officially posted.
3. Reach out to your bank, as processing times can vary.

If you have followed these steps and still haven’t received your refund, contact us at {postad@metroadd.net}.

Sale Items Only regular-priced items are eligible for a refund. Sale items are non-refundable.

Exchanges We replace items only if they are defective or damaged. To initiate an exchange for the same item, please email us at {postad@metroadd.net} and send the defective or damaged item to: , Kandy 20180, Sri Lanka

Shipping Costs You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
• If the gift giver had the order sent to themselves before gifting it to you, we will refund the gift giver directly.

Shipping Returns To return your product, mail it to: , Kandy 20180, Sri Lanka.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item without tracking.

Need Help? For questions about refunds and returns, please contact us at {postad@metroadd.net}.